General Steamship

Koch Fertilizers

"I wanted to be sure and make it a point to share this unsolicited, outstanding compliment and thank General Steamship and Dylan for all that you continue to do for Koch's ammonia program. We are ALWAYS well served by your attention to detail and continuous, proactive, problem-solving, top-notch service. Your dedication, passion and professionalism is very much appreciated!"

Ocean Shipholdings Inc.

"You and your agency have once again proved what a great relationship and trust has been developed over many years. I always know all I have to do is ask when we need something and you all would take care of it. It's been an extremely successful year for us with these two ships in Portland. Always a pleasure working with you & your offices."

Oldendorff Carriers

"Please be informed I am safely back in Germany. I want to say thank you very much for your great assistance before, during and after my visit at Astoria. Compared to other agencies and ports in US - it was my best experience made with you and your agency. Hope we can work together again when I'm in the area."

YARA North America

"Thank you very much for all of your assistance during this situation. Your information has been very helpful and crucial to helping us make this decision and we definitely appreciate all of your help."

Itochu International Inc.

"Please note that everything went well with (name removed) and the new B/Ls were accepted without issue. I would like to extend my thanks to everyone who had a part in this 'rescue mission' in your organization and beyond, for all their assistance and kind cooperation. I especially appreciated the constant follow-up throughout the process and the fantastic team work. Thank you!"

Matson MARAD RRF Program

"As a side note, Matt and General Steamship have provided some of the best support we have ever had in an agency. The communications, response and the ability to reach out to various local sources and make things happen is commendable. We hope to continue working with you on future missions."

SAL Heavy Lift

"Please let me express my sincere appreciation for the good job you are your whole team was doing with our vessel at Longview. It was certainly not easy for all of us with the decisions going back and forth but we managed to circumvent these issues with very good communication and coordination. I am looking forward to the same good performance at San Diego now."

Teekay Shipping (USA) Inc.

"Just wanted to extend my thanks once again for all your assistance on this difficult port call. The communication was excellent and appreciate your availability to speak frequently. You are very much appreciated!"

Pan Ocean Co., Ltd.

"Your good company have been evaluated excellent score from all of our operation teams. You have provided the satisfied service to us, and you have shown such high-qualified service for many years and we regard you as the most favorable and excellent agency. Thank you very much for your continuous cooperation."

Trammo Inc.

"I would like to extend my gratitude and thank you for your good efforts and agency work. Indeed by loading (details removed) we practically fulfilled our interests and appreciate you for keeping me well informed thru the loading process. Thank you!"

Bureau Veritas

"Please note I am unable to stop myself to ink some lines in your honor due to your remarkable and extreme professionalism shown during subject vessel correspondence and dealings. In short, I will say you are a real assist for the company and it really was a pleasure working with you."

Thorco Shipping

"I just wanted to drop you a line and say how impressed I have been with the agent in charge of this vessel; Carol. This ship has been headache after headache and Carol has at all times been friendly and professional. Carol kept an even head, kept the pressure on, picked up and delivered last minute materials and got the vessel out. I think she deserves some recognition for her exemplary work."

International Materials Inc. (IMI)

"Wanted to thank you and your team for an amazingly smooth operation on our vessel. Was a bit apprehensive about this new move with so many unknowns but couldn’t have been more impressed with the communication and professionalism. Hopefully I’ll be able to get up there to see the next one myself."

Sumitomo Corporation

"Thank you for your timely report. Our sincere thanks to everyone at General Steamship for their support to Sumitomo for this vessel."

Torvald Klaveness

"I have to say I am very impressed with the efforts made by your company in all 3 offices now during the holiday season. This shows that Klaveness have a trusted and very competent partner in your good company which we will remember in the future. "

Fairfield Chemical Carriers

"Well done all for getting this organized and sorted quickly with reduced delay and disruption. It was particularly important to get this cargo off here in the river to minimize impact for the next loading. Thanks for your efforts, particularly Gensteam in bringing it all together."

Sojitz Corporation

"Thank you for coming to see us in your busy schedule and thanks for inviting us to lunch today. We appreciate your hard work for the last two shipments and especially for the (details removed) incident."

Overseas Shipholding Group (OSG)

"Again, on behalf of the officers and crew of the Overseas (name removed), I would like to thank you for your support during our stay in GOLA. Previous endeavor would not be as smooth as it turned out without your assistance. Thank you very much and look forward to working with you again in the future."

Evergreen Line

"I want to thank you for your professionalism and consistently good and hard work with Evergreen, especially on (name removed) recent case. It continues to be a pleasure to work with you. Again, thanks."

Koch Carbon

"I wanted to drop a line and say 'thanks' for all of Gensteam's efforts this year. You continue to provide superior service and value, and we are very pleased to continue to have you all as partners."

V. Ships USA

"Following the vessel's last call to Antioch a week ago, I would like to express my thanks to you and all involved. We appreciate how Gensteam supports strongly our ships on routine daily basis and when something happens. All activities for the job on the generator arranged great from your side! Thanks a lot!"

Western Bulk Carriers

"Good evening David, All well noted here with thanks. We greatly appreciate this kind of high level of expertise you guys have repeatedly shown over our long working relationship. Lunch is absolutely on me next time I’m in town."

Olam Group

"Good Day, thank you for sorting out the matter with the port on our behalf. Your attention and efforts are well appreciated."

Cockett Marine

"I want all to know that I very much appreciated your knowing professionalism and attitude in dealing with a unique situation. I wish everyone was as personable, hard-working and trustworthy as yourself...We have known and recommended Gensteam for a long time - I now know why, and will never look at anyone else on that coast!"

Crowley Petroleum Services

"Thanks for all your awesome work during out port stay. Gensteam Seattle sets the bar high for service and support. Much appreciated."

NS United Kaiun Kaisha

"Duly rcvd the dep report with thanks. Thank you for your cooperation for this voyage, especially the union issue that could have delayed the vsls schdl. Your information to us and specific instructions to the vsl were of great assistance. Looking forward to working with you again."

Italmar 3000

"Very TOP service, please keep like this, thank you."

Liberty One Ship Management

"Dear all, would really like to thank you for the good services provided. First time I met such a well organized agent. Please pass my thanks to Joseph Tabisola."

IFCHOR North America

"Thanks for the excellent attendance on this vessel. Please provide copy of full set of cargo docs soonest they become available."

Asuka Cruise

"On behalf of Captain (name removed), the officers and crew, we would like to thank you for all the great service that we received during our stay in the port of San Francisco. We would like to thank you especially for the assisting and off loading of the show equipment. Gensteam always goes above and beyond to assist. Thank you."

Mitsui O.S.K. Lines

"We would thank you for all the assistance provided during the recent port call of Anchorage , Alaska. Special thanks to Brittney, who is such an enterprising representative of your organisation; she was proactive and diligent in all vessel’s requirement or queries. Many thanks to her."

Liberty Global Logistics

"First off, the local Agent was on top of her game the entire time we were under her care. As this was my first time into Anchorage, she was able to put my mind at ease on certain matters in the upcoming operation. Good communications all through out our port call. I give high marks to Ms. McGinnis."

Northern Marine Group UK

"Just a quick note to say thank you very much for the excellent service provided whilst our good lady called Alaska, you acted over and above with the whole Master crew change scenario."

Synergy Group

"Hello Tom, I wish to commend you for an outstanding job done to help find best solutions on this very challenging assignment. I cannot remember a single instance where you did not do your best or achieve the best possible result...
Communications were always prompt and information accurate. I look forward to working with you again when the need arises."

Valero Marketing & Supply

"Your team is awesome on West Coast and really appreciate everything they do!"

Crowley Petroleum

"Hope all goes well on your side these days. I've got to say, Gensteam Agents up and down the coast consistently do a great job for us. Really appreciate all the support."

Ocean 7 Projects

"The level of support is second to none! I cannot imagine how the past and current shipment would have gone had your team not stepped in and resolved the issues at hand. We can really feel the dedication shining through all departments and it is extremely assuring to know we are in good hands. Thank you team Gensteam for your commitment and support."

Navegantes Holdings Group

"Dear Thomas, good day. Thank you for SOF handing over. We would like to express our gratitude to your renowned company for such a good job on the recent call to Port Arthur. Thank you for your team’s professionalism, commitment, permanent cooperation, support, and friendly manners during this call. We are looking forward to the next employment. Wishing you, your team, and your loved one’s good health and safety."

U.S. Customs and Border Protection

"I wanted to reach out take time to recognize Duane Deen for his outstanding initiative in helping CBP rollout the VECS pilot program. The DIS guide he developed has been a major asset that I’ve been able to pass along to the trade industry. Furthermore, I cannot overstate how beneficial it has been to have Duane offer input to help CBP’s VECS rollout succeed. Mr. Deen’s initiative and willingness to aid both CBP and the Trade industry is something that Gen. Steamship can be proud of."

Norden Shipping

"Dear Rudy, I wanted to send a message on behalf of Norden to thank you and your team for all of the solid efforts you put into this shipment to make it an ultimate success... Thank you for you/your team’s excellent coordination with our Port Captain Jacob on site and our operations team to help pull it all together amid the various hiccups along the way. We will continue to count on your great support to help us make these shipments and this program a top success."

Cory Brothers

"Hey Jacob, Thank you for all you’re help and staying on top of these port calls. [Name Removed] and I have had nothing but positive conversations regarding the way you’ve handled everything. Even when you were off, then came back, and knew exactly what was going on and never missed a beat. I’ve known [name removed] for a long time, and we both spent an evening out discussing how great you’ve been with the ships, communication and the pleasure of working with you. We can’t thank you enough."